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Constable Odo said in March 12th, 2009 at 7:52 pm    

I often wonder if PC buyers ever buy anything at stores like Tiffanys or Cartier. I guess you could say these stores overcharge for some simple items that you could get elsewhere for less money. I have a couple of Cartier Tank watches and they’re nice, but my everyday watch is a Casio WaveCeptor G-Shock with solar charging. But I know I can’t exactly compare the two brands based on features alone. I don’t think I’m being cheated or over-charged when I buy a Mac. I know the value of money, but I still think Macs are worth the price in the long run over a five year period.

Some PC people that question the value of Apple products probably just don’t get it. I don’t think Apple products are perfect but I do think they are good quality. I’ve owned nothing but Apple products since my first Mac 128. I still like using Windows PCs, but I prefer Macs. I can afford them and they last a long time, at least in my experience with them. My MacBook Pro runs both OSX Tiger and BootCamp Windows XP and I’m happy I can use both with such little effort as rebooting. I’ve got VMWare Fusion, also, but prefer BootCamp.

Apple is making profit selling their computers and if I owned a company I would want to run it just as Apple does. I wouldn’t want to own a company such as Dell because it doesn’t seem like much fun and besides it’s losing money like crazy. Apple Retail Stores are a blast to go into and everyone seems to be having a good time.

I enjoyed your article as it has some good points and you’re not really ragging on PC users since they’re entitled to make choices, for whatever reason, too. I’ve just never been the type to buy everything just because it’s cheap. People don’t get educations and higher paying jobs just to clip coupons for the cheapest item they can find. Me, I like that Apple logo for some reason. It gives me a thrill to see it. And I’ve got a lot of Apple shares I’ve been holding for years, so they’d better do well in selling products to everyone they possibly can.

Kevin Q said in March 28th, 2009 at 3:31 am    

Wow! For once, I’m impressed with an article comparing macs and PC’s. I’m getting so used to people wondering why someone would buy one pile of circuits over another one when the prices are different. The one point I would add is that for the informed buyer, Total Cost of Ownership (or total value) is much more important than the cost of purchase, whether they know Gartner’s definition of TCO or not. Our time is valuable. If one pile of circuits will save me even 30 minutes every week in not fixing a driver that broke or tweaking a register setting, it’s well worth the difference over its life. But those of us who have used both know there is much greater than a 30 minute difference every week. I would, by the way, recommend people read a bit of Gartner on this topic – it was counter-intuitive to me at first to find out that 80% of the TCO of a computer is in labor, with only about 5% being in hardware. Roughly translated that means that if I scrutinize over the hardware costs to save 1% but in doing so have a negative impact on labor by even a smaller fraction, I’ve come up with a net loss in the purchase.

I used to run the support organization for a company who at the time had the largest number of macs in Wisconsin. We needed to make a switch to PC’s for our engineers (about half the workforce in our automotive products company) because the software vendor of our primary CAD package was stopping development on their mac version. Our company’s leadership team asked me to determine if it would be a better value over the short run and the long run for us to go with a split 50% mac/50% PC environment or an all PC environment. After a lot of evidence gathering (and wearing neither hat), I determined that it would save us millions every year to keep as many macs around as we can. The total cost of ownership of them was far less than the PCs.

I now work for Microsoft and for the past 5 years, have bought only Apple equipment for my personal purchases. A lot of people find that a funny combination but I work in business consulting and Microsoft also has a good value proposition that many enterprises still don’t understand so I get quite a charge out of educating them around it. Plus Apple doesn’t do much in the business space except sell great equipment at a very good price for what it does. When you buy an iPhone or Mac, it tells you what it will do and does it. You get good value for your money.

You’d be surprised how many Microsoft employees prefer mac hardware. It’s a highly time-constrained group of people who know technology inside and out and the choose mac for their own purchases far more often than you would expect. I’m not in a Windows development or test group here, but in my personal experience, the MacBook line has been, by far, the fastest laptop for running Windows Vista and other things I’ve tried more recently. It has also been the easiest to install on and work with from many standpoints. Apple’s systems integration for using their equipment with Windows seems far more mature than any other manufacturer. In this context, systems integration refers to the testing of components to work with each other, not changing component parts inside a line of computers randomly or often, and the driver update process. This note may sound like a technical detail and something only we would care about but if we and our manufacturers don’t do great systems integration before the product makes it to the purchaser, the burden will be shifted to them and there will be all sorts of new hidden (mostly labor) costs for them over it’s life.

Microsoft doesn’t get a lot of press for it, but we actually make very good Operating Systems, enterprise systems, and office productivity applications. We don’t compete with Apple on hardware or many things directly so for analysts, we are as difficult to compare as Coke and Pepsi (one’s an Intellectual Property company, the other is a manufacturing company different in almost every way). I think sometimes because of that, articles take shortcuts in trying to simplify it to something that can be compared and miss the point that Microsoft and Apple are not very direct competitors and each have their unique strengths.

Thank you for your very well written article! It was the first I’ve read on this topic that didn’t take a religious or fanatical view.

All the best,
Kevin Q.

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